Contact information
The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is
mute-labs GmbH
Torstraße 164
Aufgang A
10115 Berlin
info@mute-labs.com
+44 20 3808 3307
We have also appointed a data protection officer. You can reach him at: wagner@comtection.de.
Privacy policy
Unless otherwise stated below, the provision of your personal data is neither required by law or contract nor necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This only applies if no other information is provided in the following processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.
Server log files
You can visit our website without providing any personal data.
Every time you access our website, usage data is transmitted to us or our web host / IT service provider by your Internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR out of our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our offer.
Orders
Collection, processing and forwarding of personal data for orders
When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that no contract can be concluded. Processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR and is necessary for the performance of a contract with you.
Your data will be passed on, for example, to the shipping companies and dropshipping providers you have selected, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the legal requirements. The scope of data transmission is kept to a minimum.
Contact Newsletter
Collection and processing when using the contact form
When using the contact form, we only collect your personal data (name, email address, telephone number, message text) to the extent provided by you. The data processing serves the purpose of establishing contact or requesting a callback. The processing is carried out on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in providing the contact options.
We only use your contact details to process your request. Your data will then be deleted unless you have consented to further processing and use or further processing is not required to fulfill the contract in the event that a contract is concluded.
Use of the email address for sending newsletters
We use your e-mail address independently of the contract processing exclusively for our own advertising purposes for sending newsletters, provided you have expressly consented to this. The processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the mailing list.
Your data will be passed on to a service provider for e-mail marketing as part of order processing. Your data will not be passed on to any other third parties. Your data will be transferred to a third country for which an adequacy decision has been issued by the European Commission.
Use of the email address for sending direct advertising
We use your e-mail address, which we have received as part of the sale of a product or service, for the electronic transmission of advertising for our own goods or services that are similar to those that you have already purchased from us, unless you have objected to this use. The provision of the e-mail address is necessary for the conclusion of the contract. Failure to provide it means that no contract can be concluded. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR from our legitimate interest in direct advertising in conjunction with § 7 para. 3 UWG. You can object to this use of your email address at any time by notifying us. The contact details for exercising your objection can be found in the legal notice. You can also use the link provided for this purpose in the advertising e-mail. This will not incur any costs other than the transmission costs according to the basic rates.
Merchandise management
Use of an external merchandise management system
We use a merchandise management system for contract processing as part of order processing. For this purpose, your personal data collected as part of the order will be sent to
Odoo S.A., Chaussée de Namur 40, 1367 Grand Rosière, Belgium
transmitted.
Payment service provider
Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower
Grand Canal Dock, Dublin, D02 H210, Ireland
All Stripe transactions are subject to the Stripe Privacy Policy. This can be found at: https://stripe.com/de/privacy
Cookie declaration
You can find out how to manage (including disabling) cookies in the main browsers by following the links below:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Analysis Advertising Communication
The data processing described in this section below, in particular the setting of cookies and the reading of information from your browser, is based on your consent in accordance with Art. 6 para. 1 lit. a) GDPR in conjunction with § 25 para. 1 TTDSG:
Google (Universal) Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google uses a cookie to collect information about your use of this website (including your IP address) in the USA and stores the information. However, we only use Google Analytics with an anonymization function in which the IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission. Only in exceptional cases is the full IP address transmitted to Google in the USA and only shortened there. We have concluded the standard contractual clauses with Google for this purpose.
Google analyzes the information collected and sends us reports on the usage activities on our website and provides us with further services for this purpose. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.
https://tools.google.com/dlpage/gaoptout?hl=de].
To prevent data collection and storage by Google Analytics across all devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You must opt out on all systems and devices used for this to be fully effective. If you delete the opt-out cookie, requests will be sent to Google again. If you click here, the opt-out cookie will be set: Deactivate Google Analytics.
Further information on terms of use and data protection can be found at
https://www.google.com/analytics/terms/de.html bzw. unter
https://www.google.de/intl/de/policies/
Use of the remarketing or "similar target groups" function of Google
We use the remarketing or "similar target groups" function of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website.
If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the company affiliated with Google which is responsible for the processing of your data and compliance with the applicable data protection laws.
The application serves the purpose of analyzing visitor behavior and visitor interests.
Google uses cookies to analyze website usage, which forms the basis for the creation of interest-based advertisements. Cookies are used to record visits to the website and anonymized data on the use of the website. No personal data of visitors to the website is stored. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that are highly likely to take into account previously accessed product and information areas.
Your data may be transferred to the USA. This is done on the basis of the standard contractual clauses.
You can permanently deactivate the use of cookies by Google by following the link below and downloading and installing the plug-in provided there: https://support.google.com/ads/answer/7395996?hl=de
Alternatively, you can prevent the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further information on opting out mentioned there.
You can find more information about Google Remarketing and the associated privacy policy at: https://www.google.com/privacy/ads/
Use of Google Ads conversion tracking
We use the online advertising program "Google Ads" on our website and in this context conversion tracking (visit action evaluation). Google Conversion Tracking is an analysis service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the company affiliated with Google that is responsible for processing your data and complying with the applicable data protection laws.
When you click on an advertisement placed by Google, a cookie for conversion tracking is stored on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you have clicked on the ad and have been redirected to this page. Each Google Ads customer receives a different cookie. This means that there is no way that cookies can be tracked via the websites of Ads customers.
The information collected with the help of the conversion cookie is used to create conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified.
Your data may be transferred to the USA. This is done on the basis of the standard contractual clauses.
You can deactivate personalized advertising for you in the Google advertising settings. You can find instructions on how to do this at https://support.google.com/ads/answer/2662922?hl=de
Alternatively, you can prevent the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further information on opting out mentioned there.
You will then not be included in the conversion tracking statistics.
You can find more information and Google's privacy policy at: https://www.google.de/policies/privacy/
Use of Facebook Remarketing
We use the remarketing function "Custom Audiences" of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; "Facebook") on our website.
The purpose of the application is to target visitors to the website with interest-based advertising on the Facebook social network.
The Facebook remarketing tag has been implemented on the website for this purpose. This tag establishes a direct connection to the Facebook servers when the website is visited. This tells the Facebook server which of our pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the Facebook social network, you will then be shown personalized, interest-based Facebook ads.
Your data may be transferred to the USA. This is done on the basis of the standard contractual clauses.
You can deactivate the remarketing function "Custom Audiences" here.
For more information on the collection and use of data by Facebook, your rights in this regard and ways to protect your privacy, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/.
https://support.google.com/ads/answer/7395996?hl=de
Alternatively, you can prevent the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further information on opting out mentioned there.
You can find more information and Google's privacy policy at: https://www.google.com/policies/technologies/ads/, https://www.google.de/policies/privacy/
Use of the live chat system tawk.to
We use the live chat system of tawk.to inc. (187 East Warm Springs Rd, SB298, Las Vegas, NV 89119, USA, "tawk.to") on our website.
The data processing serves the purpose of communication between you and us as the provider. Anonymized data is processed for the operation of the system and for web analysis purposes. User profiles can be created from this data under a pseudonym, whereby cookies can be used. Cookies make it possible to recognize the Internet browser.
The data collected will not be used to personally identify the visitor to this website without the separate consent of the person concerned, and your data may be transferred to the USA. This is done on the basis of the standard contractual clauses: https://www.tawk.to/data-protection/dpa-data-processing-addendum/
You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software; however, please note that if you do this you may not be able to use the full functionality of this website.
Facebook of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA)
https://www.facebook.com/policy.php
Xingof XING SE (Dammtorstraße 30, 20354 Hamburg):
https://www.xing.com/privacy
https://privacy.xing.com/de/datenschutzerklaerung/welche-rechte-koennen-sie-geltend-machen/widerspruchsrecht
LinkedIn (LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland):
https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Use of GoogleMaps
We use the function for embedding GoogleMaps maps from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website.
If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the company affiliated with Google which is responsible for the processing of your data and compliance with the applicable data protection laws.
The function enables the visual display of geographical information and interactive maps. Google also collects, processes and uses data from website visitors when they access pages in which GoogleMaps maps are integrated.
Your data may also be transferred to the USA. This is done on the basis of the standard contractual clauses and the processing is based on your consent in accordance with Art. 6 para. 1 lit. a) GDPR in conjunction with § 25 para. 1 TTDSG.
You can find more information on the collection and use of data by Google in Google's privacy policy at https://www.google.com/privacypolicy.html. There you also have the option of changing your settings in the data protection center so that you can manage and protect your data processed by Google.
Social media presence
We operate our own presences on the social networks Facebook, Instagram, LinkedIn, YouTube (Google Ireland Limited) and Xing. These networks process your personal data, for example, to create user profiles based on your interests. Cookies may be stored on your device for this purpose. You can find more detailed information on data processing by the individual networks in the respective data protection information and, where applicable, in the networks' cookie policies:
https://www.facebook.com/about/privacy/
https://help.instagram.com/519522125107875
https://policies.google.com/privacy?hl=de&gl=de
https://privacy.xing.com/de
This data protection information also contains information about the type and scope of data processing by the respective networks as well as the options for asserting your rights as a data subject (right to information, confirmation, correction, deletion, restriction, data portability and complaint to the competent data protection supervisory authority).
We do not know which user data the social networks collect. We do not have full access to the collected user data or user profiles. We can only access public profile information. What information you make publicly available can be customized via your account settings.
If available, we use user data from the chat functions to answer your questions. The collected customer data is used to contact the user in order to provide the requested information and offers.
We may receive anonymous statistics from social networks based on the legitimate interest in the use of our site, such as
These statistics are used to constantly improve our online content and to better respond to the interests of our users. We cannot link the statistical data to the profiles of our fans or individual users. You can use your social network account settings to decide how you want to display targeted advertising.
Special notes on Facebook, Instagram and LinkedIn
We are jointly responsible with Facebook and LinkedIn under data protection law for the operation of the Facebook fan page and our Instagram page as well as for the operation of our LinkedIn company page.
For Facebook and Instagram, the controller in Europe is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The joint responsibility is regulated in the Facebook Page Insights Addendum regarding the Facebook controller: https://www.facebook.com/legal/terms/page_controller_addendum Further information on the processing of Page Insights data can be found at https://www.facebook.com/legal/terms/information_about_page_insights_data. Further information on the processing of Page Insights data can be found at https://www.facebook.com/legal/terms/information_about_page_insights_data. Data processing outside of Europe by Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA is possible under certain circumstances.
For LinkedIn, the controller in Europe is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. The joint responsibility is regulated in the LinkedIn Page Insights Joint Controller Addendum: https://legal.linkedin.com/pages-joint-controller-addendum Data processing outside of Europe by LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA is possible under certain circumstances.
The legal basis for the processing of your personal data on our fan page is the legitimate interests of us and Meta or LinkedIn pursuant to Art. 6 para. 1 f) GDPR in advertising, recommendations and measurements as well as in offering interested parties an information and communication channel. You can object to data processing at any time. To do so, please contact Meta or LinkedIn. You can find information on this in the privacy policies of Meta(www.facebook.com/about/privacy/) and LinkedIn(https://de.linkedin.com/legal/privacy-policy). In your browser settings, you can also prevent the storage of cookies or delete existing cookies at any time.
Rights of data subjects and storage duration
Duration of storage
Once the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory retention periods, in particular under tax and commercial law, and then deleted after the period has expired, unless you have consented to further processing and use.
Rights of the data subject
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object to processing based on Art. 6(1)(f) GDPR and right to object to processing for direct marketing purposes under Art. 21(1) GDPR.
Contact us if you wish. You can find the contact details in our legal notice.
Right to lodge a complaint with the supervisory authority
In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that your personal data is being processed unlawfully.
Right to object
If the data processing is based on your consent or our legitimate interest, you have the right to object to the processing or to withdraw your consent at any time. Your objection or revocation only has effect for the future. If the analysis cookies used offer their own technical options for deactivation, this is shown there in each case. You can contact us at any time to exercise your right of objection or revocation using the contact details above or change the cookie settings using this link or the link in the footer. If you object to processing based on our legitimate interest, we may nevertheless continue the processing if we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.
